- Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
More Contracts, Negotiation and Pricing Research
Strategic Analysis of Outsourcing Deals Announced in May 2016
This is the May 2016 edition of our outsourcing deals analysis. In May of 2016, we came across the details of 43 large deals in the public domain. This PoV analyzes those deals for the key lessons learned and for their alignment to recent HfS research.
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