OneOffice Vendor Assessments

A Buyers' Guide to EXL Services

Jan 4, 2018 Hema Santosh

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of EXL. This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

 

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers' Guide offers a view of the services capabilities of EXL. It includes:

  • Strategy, strengths, and weaknesses
  • Industry and horizontal offerings
  • Financials
  • Blueprint performance:
    • Blueprints covered from 2014 to 2017
  • Location Capabilities
  • Tools and Methodologies Used

 

KEY SERVICE PROVIDER DYNAMICS

  • EXL specializes in back-office operations management and analytics with an industry-specific delivery model in Healthcare, Retail, BFS, Travel & Leisure, Pharmaceuticals, and Insurance.
  • The industry-specific work in Insurance and Healthcare, and from a horizontal perspective, F&A are key strengths of this service provider.
  • In order to prepare for the future of business process outsourcing EXL is working towards improving its C-suite interactions and Digital capabilities. A new Digital Experience Center (DEC) in New Jersey, USA, that came to existence in May 2017, is one such move towards the digital future.
  • Consulting remains a very small portion of revenues, but is becoming more applicable to the aim to take more end-to-end process ownership and move from FTE/transaction-based to more outcome-driven work.


WHO SHOULD READ THIS REPORT

  • Sourcing Managers
  • Procurement Professionals
  • Buyer Department Heads
  • Outsourcing Advisors
  • Knowledge Analysts

 


A Buyers' Guide to EXL Services

$500.00
(34 Pages)

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