OneOffice Vendor Assessments

A Buyers’ Guide to Hinduja Global Solutions (HGS)

Nov 30, 2017 Hema Santosh

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of Hinduja Global Solutions (HGS). This guide will enable buyers of outsourcing services to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

 

WHAT THIS BUYERS’ GUIDE COVERS

 The HfS Buyers' Guide offers a view of the services capabilities of HGS. It includes:

  • Strategy, strengths, and weaknesses
  • Industry and horizontal offerings
  • Financials
  • Blueprint performance:
    • Blueprints covered from 2014 to 2017
  • Location Capabilities
  • Tools and Methodologies Used

 

KEY SERVICE PROVIDER DYNAMICS

  • HGS Global, originally a captive unit for its parent conglomerate, went public in May 2006.HGS started growing delivery center expansions across Tier-I and Tier-II cities in India and the Philippines. The organic and inorganic growth strategy was executed in parallel for faster growth in a short span of six years. This put HGS Global BPO in a position to compete for new deals with well established global service providers.
  • Since 2006, HGS has an aggressive sales team to acquire new clients across the globe with new and enhanced services as well as industry markets. Revenue grew almost ten times in 10 years to $555M.
  • HGS is breaking its traditional barrier of providing customer management services, although this is still one of its major strengths, to more industry specific and transactional work.
  • The customer experience management offerings are evolving from single to multi- and omni-channels with the help of digital tools and technologies such as HGS Digital Natural Assist (DNA) and HGS DigiCX, a suite of digital customer experience services

WHO SHOULD READ THIS REPORT

  • Sourcing Managers
  • Procurement Professionals
  • Buyer Department Heads
  • Outsourcing Advisors
  • Knowledge Analysts

A Buyers’ Guide to Hinduja Global Solutions (HGS)

$500.00
(20 Pages)

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