Points of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

Oct 09, 2019

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a Scandinavian multinational dairy cooperative. It does not have the most bots implemented, but it has scale

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Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

Oct 03, 2019

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

Oct 02, 2019

Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.

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Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

Oct 01, 2019

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction, but they should have had a business-first focus. This business-first approach is imperative to

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SuccessFactors services providers and users: Get these five things right for success

Oct 01, 2019

In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.

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Insurers: Explore blockchain to cut crippling claim administration costs

Sep 30, 2019

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

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Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

Sep 30, 2019

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech vendors to compete effectively with its peers.

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You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Sep 27, 2019

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.

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The HFS HOT VENDORS Q3 2019

Sep 27, 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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