Points of View

HfS Industry Health Dashboard: Insurance Operations Services

Jun 21, 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

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It’s time to drive much more strategic value from ServiceNow engagements: Here’s how

Jun 20, 2018

Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results

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Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet

Jun 19, 2018

The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup

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Ensure Your Security Services Are Constant and Predictive

Jun 18, 2018

Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services

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Prioritize communication to survive the data rights paradox

Jun 15, 2018

Clear communication will help your enterprise survive in the GDPR age.

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A blueprint assessment of the top 4 cloud providers: AWS, Google, IBM and Microsoft

Jun 14, 2018

A quick guide to answer the question ‘Who will win this cloud war?’

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You’ll never be a Digital Enterprise until...

Jun 14, 2018

you’ve Integrated your Digital and Traditional Customer Channels.

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Salesforce acquiring MuleSoft issues a death threat to service providers

Jun 13, 2018

Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.

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Services expertise and industry knowledge are top priorities for Automotive Customers

Jun 13, 2018

Voice of the Customer: Automotive Engineering Services

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