Points of View

Automators Anonymous: The HFS Intelligent Automation Roundtable vents, commiserates, and shares learnings for the future of IA

Apr 24, 2019

The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together along with executives from HCL Technologies to talk about the state of the market.

Read More

Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

Apr 24, 2019

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

Read More

AI Key Value Metrics you must Define to Measure Business Impact

Apr 18, 2019

You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report them. Metrics to measure AI value must be business-relevant.

Read More

Differentiate innovations in technology and pricing to thrive in telecom engineering services

Apr 18, 2019

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

Read More

Sourcing executives must warm up to shoring in Mexico

Apr 18, 2019

This report examines the future of Mexico as a major sourcing destination.

Read More

Accenture is officially a full service digital advertising and marketing partner. But can you break down your internal silos to take advantage?

Apr 10, 2019

Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?

Read More

Atos must quickly step outside of its comfort zone to use Syntel for competitive leverage

Apr 09, 2019

HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper message clearly outlining how its customers will benefit.

Read More

Preparing for AI at scale: How an enterprise is using LTI’s Mosaic to raise its ML game

Apr 09, 2019

Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML scalability with its partner LTI's Mosaic platform.

Read More

Five Designs for Trust: Next Practices Crucial to Build AI Usecases

Apr 08, 2019

The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any organisation.

Read More