Points of View

It Takes a Village: Smart Ecosystem Approach to Manage ER&D Challenges

Nov 23, 2017

We explored a new approach in which a mid- size ER&D provider collaborated with a university R&D center to solve clients’ complex ER&D needs

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Crafting Great Customer Experiences - Cisco’s Story

Nov 21, 2017

How enterprises can align with a shared vision of creating a better customer experience

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The Power Of A Generative Ecosystem in Health and Human Services

Nov 20, 2017

Examples of how ecosystems are delivering impact in CA, KY, NC, and Ontario for citizens through health and human services.

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Sumitomo Announces Largest-ever RPA Initiative, but is it really all RPA?

Nov 20, 2017

RPA initiatives, in general, have not nearly met cost savings and productivity targets anything near these touted outcomes.

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Growth Beats Cost-Cutting As Insurance Stares at Disintermediation

Nov 16, 2017

"Voice of the customer" trends coming out of the Insurance As-a-Service Blueprint 2017, based on interviews with 24 insurance services executives

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Concentrix’s Tigerspike Acquisition Adds Digital Design

Nov 16, 2017

Tigerspike adds enterprise mobility design and engineering capability for crafting user experiences with Concentrix and clients.

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Industry 4.0 Services Go-to-Market Strategy

Nov 15, 2017

The top strategies adopted by the Industry 4.0 service providers to expand their businesses.

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Pushing the CX Envelope Supported by SaaS and Mobile

Nov 14, 2017

This report dives into the trends impacting the application services market uncovered during the Application Development and Management Blueprint.

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Cultivating Business Outcomes In BFSI: The EXL Evolution

Nov 09, 2017

HfS sees a thoughtful front presented by EXL at its BFSI analyst day, rooted in its analytics strength and industry process expertise.

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