Points of View

Consumer-Centricity as the Heart of Cultural Change at Blue Shield of California

Sep 19, 2017

How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.

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The Human Side of RPA: the Prudential Story of Change Management

Sep 13, 2017

An interview with Adrienne Peseller who leads change management at Prudential, where the digital workforce is in the employee directory.

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Genpact Picks up Design Firm on Digital Journey to OneOffice

Sep 07, 2017

Genpact has announced its intention to acquire TandemSeven, a customer experience design firm with a dynamic journey mapping tool

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The Good, the Bad, and the Ugly of Infrastructure and Cloud Services

Sep 05, 2017

A report looking at the quantitative and qualitative client data gathered in the recently published infrastructure and enterprise cloud Blueprint.

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RPA Enables AstraZeneca To Deliver Rapid Business Insights

Aug 31, 2017

RPA Is Helping In The Race Against The Clock To Deliver Accurate Insights

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The HfS Triple A Trifecta: Automation, Analytics, and Artificial Intelligence

Aug 31, 2017

The HfS “Triple A Trifecta” provides a clear and crisp articulation of the emerging change agents to transform business operations.

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Infographic: Creating Great Digital Customer Experiences with OneOffice

Aug 30, 2017

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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Creating Great Digital Customer Experiences with OneOffice

Aug 30, 2017

An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.

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How Illinois is designing citizen-centric operations for better service

Aug 30, 2017

Hardik Bhatt, CIO, Illinois, shared the on-going journey for change in serving and creating better outcomes for the foster children, families, and caseworkers in Illinois.

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