Points of View

CX Providers must shift to digital integrated business services - Teleperformance’s TAP framework shows them how

Mar 18, 2020 Tanmoy Mondal

Customer experience is becoming the key differentiator for companies’ competitiveness. HFS recently attended Teleperformance’s India Analyst Day event in Mumbai and learned how this service provider is pivoting its business from pure customer experience (CX) engagements to providing digital integrated business services to help its clients differentiate. In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must follow to thrive in customer experience space.


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