Points of View
More IT Outsourcing / IT Services Research
Clients must find partners with experienced talent pools to enjoy ServiceNow success
The ServiceNow market continues to be a key battleground for the provider community, particularly as enterprise demand far outstrips the supply of talent. Any successful engagement relies on having a partner that can bring experienced and capable professionals to work with clients, which is the very nature of this ServiceNow talent crisis. For particular regions and geographies, this can present even more of a challenge—as talent becomes a hard-fought battleground between providers and enterprises alike. Enterprise leaders must carefully scrutinize potential partners to ensure they have the right blend of skills and experience to support their engagement.
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