Points of View

Enterprises - evaluate IT service partners as viable options for contextual AI solutions

HCL differentiates in three areas for its in-house artificial intelligence products: partnership ecosystem, solutions roadmap, and pricing model


Service providers are on the front lines of emerging technology trends. They help their clients determine the use cases, requirements, and how to best harness the power of emerging tech. In cases where customers need solutions broader than discrete artificial intelligence (AI) tools, many providers have developed their internal intellectual property in the form of broad platforms or frameworks complete with end-to-end, vertical-specific, and functional processes and pre-trained models. This combination creates solution capabilities not available as off-the-shelf products, and it enables excellence in service delivery.

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