Points of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In 2019, HFS published HFS Top 10 IoT services and HFS Top 10 Industry 4.0 services reports, in which we evaluated leading service providers across three broad criteria: execution, innovation, and voice of the customer. As a part of the evaluation, we talked with several enterprise clients and asked them about their experiences with service providers throughout their engagements. In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could improve. This POV will help IoT (internet of things) and Industry 4.0 service providers meet their clients’ expectations.


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