Points of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer research

Mar 13, 2020 Reetika Fleming

Across property and casualty (P&C), life and annuity (L&A), and reinsurance insurance segments, carriers are seeking new ways to grow profitably and serve customers better through technology and operational transformation. While the promises from their external partners have risen in the age of insurtech, clients are disappointed with the level of execution by their global IT services and business process services providers. Insurance leaders within service provider firms must address client needs for more robust talent pools, progress on automation, and process optimization across the insurance value chain.


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