Points of View

Go beyond RPA with integrated automation to enhance operations transformation

Jul 16, 2020 Miriam Deasy

 

Attaining success and scale with automation is a challenge for many enterprises. HFS is working with Pega to profile integrated automation journeys and highlight the importance of a holistic approach to process automation with robotic process automation (RPA) in the toolbox. Challenges include knowing which tool to use when and which combination of tools will provide the best result.

 

UK-based NBS (Nationwide), the world’s largest mutual financial institution, uses Pega Infinity™, a platform for customer engagement and intelligent automation, to automate workflows between colleagues. NBS wanted to embed automation as a standard business capability across functional silos. This was not its first attempt to automate processes, and previous efforts had varying success.


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