Points of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Mar 6, 2020 Josh Matthews

Industrial customers (in manufacturing, energy, utilities, and so on) have been sharing with us the experiences and challenges of their major IT projects and interactions with service providers. was particularly clear on that front) throughout their engagements:


  1. OT expertise can come from inside the provider’s talent pool, from their subject matter experts (SMEs).
  2. Partnerships and joint go-to-markets on the provider side can ensure expertise and experience specific to the client’s industry and the project’s technical requirements.
  3. OT expertise can, and should always, to some extent, come from the customer; who better to know their processes, technology, and industry?

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