Points of View

Operations leaders shouldn’t expect outsourcing to fix strategic issues

Aug 29, 2019 Jamie Snowdon


IT and business process outsourcing has weathered plenty of worrying times: the 2008 recession, big public sector failures in the US and the UK, potential changes in VAT rules, and concerns about the availability of offshore visas come to mind. Early in August there has been another high profile insource by Birmingham City Council, a £475 million deal originally signed in 2006. And now we are seeing evidence that interest in outsourcing is waning quickly in our latest survey. 


There are a few questions you need answered: Why is this happening? Is outsourcing still relevant for your business? Is it still a viable operating model as organizations look to automation, simplification, and internal resources—particularly for strategic and data-centric operations? 

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