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ServiceNow clients have spoken: Providers must sort out talent issues
Recently, we published our ServiceNow services Top 10 report, which examines the strengths and opportunities in the provider ecosystem. While the market has come a long way since our last report almost two years ago, there is still a dark shadow hanging over the industry—an ongoing talent war that’s hoovering up significant client and provider mindshare. And while clients are sympathetic to an extent, the reality is that many providers are facing existential pressures as the talent deficit grows. So, providers must make a choice: ramp up internal talent development and inorganic growth or start turning down lucrative ServiceNow services engagements.
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