Points of View

ServiceNow clients have spoken: Providers must sort out talent issues

Feb 4, 2020 Ollie O’Donoghue

Recently, we published our ServiceNow services Top 10 report, which examines the strengths and opportunities in the provider ecosystem. While the market has come a long way since our last report almost two years ago, there is still a dark shadow hanging over the industryan ongoing talent war that’s hoovering up significant client and provider mindshare. And while clients are sympathetic to an extent, the reality is that many providers are facing existential pressures as the talent deficit grows. So, providers must make a choiceramp up internal talent development and inorganic growth or start turning down lucrative ServiceNow services engagements. 

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