Points of View

SuccessFactors services providers and users: Get these five things right for success

Oct 1, 2019 Khalda De Souza


In the HFS Top 10 SAP SuccessFactors Services, 2019 report, we spoke with 15 service providers and more than 30 client references. From that research, we gleaned the top five critical success elements that clients and service providers tend to neglect.


In this POV we outline the main trends in this market, followed by advice to both clients and service providers. For example, some clients that deployed at least one module of SAP SuccessFactors may not use—or even understand—the full potential of what they have implemented. Many clients said that they had sought an alternative service provider for help with maximizing their investment.



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