Points of View

Are you ready to move your digital transformation into a higher gear?

Jul 5, 2018 Jamie Snowdon

Digital 1.0: It is really all about speed


Most of digital to date, Digital 1.0 if you will, has improving speed of response as a primary strategic imperative. For a transaction to be “digital”, it must be immediate enough to react to a customer’s enquiry in real time, via interactive tools and smartly automated processes. For an organization to be “digital”, it must be able to answer most customer queries in real time, catering to customers’ needs as they happen.

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