Points of View

Care providers must blend digital and data with user-centric design as the population ages

Jul 26, 2019 Josh Matthews


As life expectancy grows, so does the demand for social care. Digital, data, and device innovations have the potential to cut overhead costs while simultaneously improving the quality of both care patients’ and workers’ lives. Social care providers in the public and private sectors worldwide must adopt an improved user-centric approach to the design, testing, and rollout of innovation. They must build ecosystems that incorporate all stakeholders—critically the end-users: patients and care workers.



At the Cambridge University Center for Science and Policy (CSaP) Annual Conference, emerging technology’s potential in social care was a hot topic. In this case, the definition of “social care” is care provided for those who cannot live independently, either full-time or part-time.



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