Points of View

Concentrix’s Tigerspike Acquisition Adds Digital Design

Nov 16, 2017 Barbra McGann Reetika Fleming Melissa O'Brien

“Improving people’s lives through technology.”

 

This is not typically a phrase you would associate with Concentrix. This mantra is now part of the service provider, however, as Concentrix acquired the company Tigerspike, which was founded on this phrase 14 years ago. Tigerspike is an enterprise mobility design and engineering company with specialties in crafting user experiences for a range of enterprise applications. This acquisition helps scale Concentrix’s efforts to develop this capability organically. When Concentrix acquired the customer care and business process services from IBM, it lost its access to the design and digital technology and partnerships that were in place there. We hear from business process services clients that they are increasingly looking to their service providers for guidance, ideas, and capability along these lines. The acquisition addresses this point to help Concentrix to deliver on its overall mission for effortless, personalized customer engagements. What brings these two companies together is the corporate ethos – the focus on customer experience.

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