Points of View

Crafting Great Customer Experiences - Cisco’s Story

Nov 21, 2017 Melissa O'Brien

As an example of a OneOffice journey underway, Cisco saw an opportunity two years ago to transform the business, in large part using automation to take out costs and improve efficiencies, in turn re-investing into a redesign of the business to better support the customer. Focusing on these quick wins and “low hanging fruit,” Cisco has been able to see real benefits in terms of simplifying operations and creating efficiencies by experimenting with ways to create more seamless processes for customers.

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