Points of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

In late October, HfS Research attended a duo of Analyst Days hosted by EXL in their relatively new Digital Experience Center (DEC) in Jersey City, NJ. The stated mission of the Digital Experience Center is to serve as a collaborative space to design and architect digital solutions that transform clients’ businesses. EXL attempted to bring this mission to light by focusing the event on business outcomes achieved through digital transformation with banking, financial services, and insurance (BFSI) clients.

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