Points of View

Enterprises, Escape Your RPA Pigeonhole Today to Achieve End-to-End Automation

May 31, 2019 Elena Christopher

Enterprise customers want to use intelligent automation (IA) to improve how they run their businesses—usually by reducing manual work. HFS Research’s studies have produced evidence that shows that while robotic process automation (RPA) can help with some labor reduction, enterprises are learning that they can automate more processes with better accuracy and ROI by including cognitive elements to complement RPA, moving closer to HFS’ Triple-A Trifecta framework. We have begun referring to these emerging permutations of RPA plus another AI or analytics technology change agent as RPA++.

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