Points of View
More Business Process Outsourcing (BPO) Research
Existing Genpact clients should engage smarter with the firm to digitize their operations
Genpact has perpetually wrestled with its ambitions in the IT services space and its heritage and strength in the BPO market. The firm has a wealth of clients leveraging its traditional service lines, which span F&A, procurement, supply chain and a raft of other industry-specific business areas. It is investing in the Triple-A Trifecta of automation, AI, and analytics to keep pace with the changing nature of the emerging BPO demand from new clients. But existing clients should push Genpact harder to bring more digital capabilities into their back-office engagements and leverage the firm’s growing commitment to partner for growth using digital technologies.
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