Points of View

Infosys looks to AI to reenergize its business value to clients

If you are a current or potential client of Infosys -- or wondering how automation and AI are being considered and incorporated into enterprises today -- here's a view of the Infosys approach to it including use cases and a review of the recently announced Nia.


Ever since Vishal Sikka took over the reins as CEO of Infosys, automation and AI have emerged as the key strategic pillars for the company. Yet, it had not properly articulated what this means for clients, external stakeholders, or even its own sales teams. Last week at its annual client and industry analyst event, Confluence, Infosys showed its hand: artificial intelligence is the driving theme going forward for itself and interactions with its clients.


For two days, Infosys leaders and clients (on panels) shared their visions, challenges, journeys, pain points, and ideas on how the future of business and industry looks as AI becomes a part of it. This is not to say that any of them claimed to have AI fully integrated into their business and IT operations. However, Infosys is clearly seeking to influence the way that enterprises move forward with strategic plans.

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