Points of View
More IT Outsourcing / IT Services Research
It’s time to drive much more strategic value from ServiceNow engagements: Here’s how
When one enterprise leader described service management as “unglamorous but necessary”, it encapsulated one of industries biggest perception challenges—service management is not strategic: It’s a necessary cost to keep the real value-add areas in check.
Sign in or register an account to access HFS' Content
Create an account