Points of View

Leverage the power of “and” to deliver your integrated digital business strategy

May 14, 2019 Elena Christopher


Tales from the trenches on how to connect and manage the components of your digital transformation journey



The “Triple-A Trifecta” in action


In 2017, HFS Research introduced our Triple-A Trifecta as a simple model to define the core elements of intelligent automation (IA)—automation, artificial intelligence, and smart analytics. It underscores that while each component is powerful in its own right, they are more powerful when used together. Enterprises are endeavoring to harness these change agents to help digitally transform how they run their businesses and interact with their customers, partners, and employees. The Triple-A Trifecta is critical to enabling the Digital OneOffice—HFS’ operating model framework for the digital enterprise and the outcome of digital transformation.

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