Points of View

Making the Leap from Effective to Strategic BPM

The report examines the business and sourcing priorities for today's business leaders, their advisors and services providers.


We focus on how the change in emphasis toward a more digital world is impacting the way BPM and related services are procured and consumed.​ HfS research interviewed 343 BPM industry stakeholders, 115 enterprise buyers, 55 outsourcing advisors and consultants, and 173 service providers, in August and September 2016

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