- Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Points of View
More Analytics, Big Data and BI Research
Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021
On this edition of the HfS Podcast-as-a-Service, we talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.