Points of View
More IT Outsourcing / IT Services Research
Pushing the CX Envelope Supported by SaaS and Mobile
We should not downplay the importance of applications in the digital enterprise. From delivering better outcomes by boosting employee productivity to boosting customer experience through more effective interfaces, applications have fast become an essential part of conducting business in the modern world. In this report, we examine the crucial role application development, and management services play in the modern enterprise by establishing the priorities and influences of enterprise buyers and how they view their provider's strengths and weaknesses.
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