- Many “Glass Millennials” are polluting the workplace and the reputations of their hardworking millennial peers: we can't afford to ignore this
- Why is UiPath obsessed with this "Funding Arms-Race" when it should be focused on scaling its clients?
- RPA is still dead. We talked, you all listened... now smell the integrated automation roses
Points of View
More Customer Experience Management Research
Retailers: you must embrace digital in your physical environments too
You can grow your retail business by embracing digital interactive technologies, using them to create new customer experiences and enhance existing ones. Even in businesses that still rely on traditional “physical” methods to sell products, digital technologies can have a huge positive impact on commercial growth. At our recent FORA event in New York, we spoke to an executive from the cosmetics industry, to gain insight into what digital means to this traditional multi-billion-dollar market.
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