Points of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

Nov 8, 2017 Khalda De Souza

This report outlines client buying behavior and preferences in the SuccessFactors service market. We spoke with more than 20 reference clients to understand their experience with working with service providers to deploy and support the SuccessFactors applications (see Exhibit 1). Refer to the HfS Blueprint Report HfS Blueprint Report: SuccessFactors Services 2017 for a detailed analysis on the capabilities and vision of SuccessFactors service partners. Here, we outline some of the key buyer trends that emerged from this study and provide recommendations for buyer enterprises embarking on SuccessFactors service engagements.

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