Points of View

Taking a Closer Look: Excerpts from Interviews with Sandy Khanna of BT Group

Dec 6, 2018 Steve Dunkerley

At the first two London HFS FORA Leadership Council Roundtables, Steve Dunkerley conducted video interviews with Sandy Khanna, Managing Director of BT Group Business Services. One interview focused on the BT Group Business Services operating model and the extent to which the company is aspiring toward a Digital OneOffice. The other focused on Intelligent Automation and where BT Group Business Services fits in the HFS Intelligent Automation Maturity Model. The following outlines some of the take-aways from these interviews and what Sandy thinks about the HFS Digital OneOffice Framework.


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