- Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Points of View
More Utilities & Resources Research
Ten Commandments for Utility Executives to get out of the Perfect Storm
Utilities are in a perfect storm. Converging economic, societal, market, political, and regulatory pressures are bringing immense challenges for companies to solve through more effective and lower cost operations. The utility industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces. Progressing technology, growing demand, increasing costs, and changing expectations in conjunction with trends for distributed renewable generation, the Fukushima Daiichi nuclear disaster, and the climate change goals from the Paris COP21 Agreement are driving the next wave of disruption.
Third-party service providers can play a role in the transformation utility companies embark on. The objective of this report is to address the question: how can clients of utility operation services better leverage their third-party providers to get their operations to the next level?
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