Points of View

The Human Side of RPA: the Prudential Story of Change Management

Sep 13, 2017 Barbra McGann

As we further incorporate digital labor – “bots and brains” – into the workplace, we will only see a positive impact on business and industry if we manage people’s expectations and capabilities for working with this digital technology. Adrienne Peseller is leading the RPA change management effort at Prudential, where the digital workforce is becoming an increasingly integral part of the fabric of operations. In our interview, she shares the value of proactively engaging with people to equip them to embrace “intelligent automation.”

 

Barbra: A lot of time the human or change management element of incorporating RPA into the business operations is the last consideration. When and how did you get involved with RPA and what is your role?  

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