Points of View

Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire

Jun 12, 2011 Phil Fersht Jason Busch Deborah Kops

We’ve been holding our collective breaths since about 2005, waiting for a barrage of giant Procurement BPO deals to clutter the analysts’ quarterly listings. Yet when it comes to larger BPO outfits in particular, big engagements are still few and far between, with only a few definitive new contracts announced each year, most often focused on direct spend or sometimes pseudo-Procurement engagements pretending that accounts payable can be spun as a “Procurement outsourcing” gig.

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