Points of View

USG Boral Greasing the IT Wheels With Focus on Business Outcomes

Apr 26, 2017 Khalda De Souza

In the HfS Blueprint Report: SuccessFactors Services 2016, we outlined trends in service delivery and profiled thirteen of the leading service providers in this dynamic market segment. SuccessFactors services is a fast growth area. The service providers who participated in the Blueprint indicated that their SuccessFactors service practice grew on average 45% last year and they expect similar aggressive growth next year. SaaS solutions, in general, continue to grow in popularity with enterprises with the benefits versus traditional on-premises applications of comparatively fast deployment cycles and a simplified application environment. Many enterprises regard HR as a strategic area, which can bring competitive advantage.


Successful SaaS deployments require a mix of technical and business understanding, with a keen focus on the end-user or employee. This case study outlines key features of a SuccessFactors deployment by Infosys for its client USG Boral. We outline important learnings from this case for enterprise buyers. This should be read in conjunction with our recommendations for SuccessFactors services buyers in Advice For SAP SuccessFactors Service Buyers and for service providers in Advice For SAP SuccessFactors Service Buyers.

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