Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.
Points of View
Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners
Sep 30, 2019
HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech vendors to compete effectively with its peers.
You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.
Sep 27, 2019
Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.
“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)
Sep 25, 2019
Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.
“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!
Sep 24, 2019
Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.
Sep 24, 2019
Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?
Sep 23, 2019
The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.
Sep 22, 2019
For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a wait and see policy – largely to see how aggressively the new regulations would be enforced. With