Points of View

The Big Green Monster Is Back to Punish Your Lousy Cloud Carbon Footprint

Nov 22, 2018

As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.

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Why a Smart Analytics Strategy Is Critical to Driving Your Digital OneOffice Transformation

Nov 21, 2018

It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.

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Bring Enterprise Leaders Together to Succeed in the Behemoth Goal of Modernizing Legacy Operations

Nov 15, 2018

This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise leaders’ examples of heading digital and operational projects.

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Signal Remains Green for GE Transportation

Nov 14, 2018

HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.

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Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement

Nov 13, 2018

The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.

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Artificially Intelligent Agriculture Anyone? Aquabyte, Plenty, and Soft Robotics Take Agribusiness into the Robotic Age

Nov 12, 2018

Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.

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Travel and Hospitality Firms: You Must Reinvest Now to Anticipate the Needs of Your Customers

Nov 09, 2018

How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits

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Why Enterprises Are Leaving Themselves Open to Significant Risk

Nov 08, 2018

Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the threats facing enterprises and what it takes to address them.

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Get Started with the Digital OneOffice: The Yokohama Story

Nov 06, 2018

A 100-year-old manufacturing company tackles digital customer engagement

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