Points of View

Insurers: Explore blockchain to cut crippling claim administration costs

Sep 30, 2019

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

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Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

Sep 30, 2019

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech vendors to compete effectively with its peers.

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You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Sep 27, 2019

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection of orchestration.

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The HFS HOT VENDORS Q3 2019

Sep 27, 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

Sep 25, 2019

Part two of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their data, mindsets, reskilling, and future.

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“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

Sep 24, 2019

Part one of two: HFS CEO Phil Fersht talks with Genpact's CEO and Chief Strategy Officer about their best Q in six years and strategic acquisitions.

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“Solv-e” your workforce models, or miss out on untapped talent

Sep 24, 2019

Can Concentrix disrupt the traditional CX services model with its Solv Crowdsourcing solution?

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Service providers ignoring sustainability are fast becoming laggards

Sep 23, 2019

The sustainability services space is not mature. Providers must build capability now before they miss out on a huge strategic opportunity.

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CISO’s must beef up defenses after Landmark GDPR fine for British Airways

Sep 22, 2019

For years now, GDPR has been hanging over the heads of senior executives. But instead of taking action, research by HFS indicated the C-Suite were adopting a wait and see policy – largely to see how aggressively the new regulations would be enforced. With

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