Points of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

Jan 23, 2019

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

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Bangladesh Emerges as a Distinctive Digital Hub for Emerging Technologies

Jan 21, 2019

In this POV, we analyze Bangladesh’s investments in emerging technologies and profile promising digital players.

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HFS Hot Vendors: Q4 2018

Jan 10, 2019

The HFS Hot Vendors Q4 2018

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Banks Must Embrace Customer-Centric Transformation to Remain Competitive

Dec 21, 2018

In the face of digital disruption, organizations across industries are re-thinking how they operate and interact to support the customer experience better.

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Workday Rising, Europe: Top Five Things You Need to Know

Dec 19, 2018

During Workday’s flagship European event, HFS had conversations with senior executives and customers. Here we present the top five takeaways from the event and what they mean for Workday service customers and prospects.

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The HFS ML Execution Guide

Dec 14, 2018

Building on our report, “How to avoid your looming machine learning crisis”, HFS presents an execution guide for getting started with ML.

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RPA’s ticking time bomb: enterprises and service providers must make RPA talent their top priority to avoid disaster

Dec 10, 2018

As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.

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Learning from the Birds and the Bees: Start Looking at Swarm AI to Harness the Power of Human Insights and Opinions for Your Enterprise

Dec 10, 2018

Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.

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Exploring the Next Frontier Beyond OneOffice: HFS Research Agenda 2019

Dec 06, 2018

Our 2019 Research Agenda explores the breathtaking advancements in technology enabling the Digital OneOffice and leading to the creation of a Hyper-Connected Enterprise.

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