Press Releases

Only 44% of enterprise leaders have staff retraining plans

Apr 12, 2018

Only 44% of enterprise leaders having definitive plans to retrain staff impacted by their current automation investments

Read More

Cognitive Technology Drives Intelligent and Scalable Business Operations for C-Suite Executives

Apr 11, 2018

New C-Suite study from HfS Research and IPsoft shows cognitive tech investment emerging as strategic priority for enterprise leadership

Read More

HfS Research CEO Phil Fersht to address NASSCOM on the Digital OneOffice™ Framework: The Future of Business Operations

Feb 12, 2018

Phil Fersht will present the OneOffice framework in an exclusive one-hour session for key stakeholders of the IT services industry.

Read More

HfS Strengthens Its Global Analyst Team with five senior analyst hires

Oct 11, 2017

Leading Analyst Firm HfS Continues Building Global Services Research Team

Read More

HfS and SIG Announce Global Partnership

Oct 06, 2017

HfS Research and the Sourcing Industry Group (SIG) announce global partnership to drive insight, knowledge and skills across the global sourcing and operations industry.

Read More

Announcing the FORA (Future of Operations in the Robotic Age) Council Members

May 17, 2017

The first industry council is bringing together buyside operations leaders, service providers leaders, expert advisers and technology developers to steer industry’s transition to the Digital OneOffice™

Read More

HfS launches FORA (Future of Operations in the Robotic Age) Council

May 01, 2017

The first industry council is established to bring together buyside operations leaders, service providers leaders, expert advisers and technology developers to steer industry’s transition to the Digital OneOffice™

Read More

The Customer Experience shift from Chatbots to Cognitive Virtual Agents

Mar 20, 2017

New research reveals that with automation becoming more sophisticated and intelligent, the emphasis is now moving beyond chatbots toward Virtual Assistants and Virtual Agents

Read More