Advisory Analyst Firm HfS Research announces two senior analyst hires to cover Outsourcing Security and BPO, and Analytics Markets

New York, Bangalore and New Delhi, October 10th, 2011HfS Research, the leading advisory analyst firm for global outsourcing and shared services strategies, has expanded its global analyst base with two additional hires. Veteran industry expert James R. Slaby joins to cover Sourcing Security and Risk Strategies and Reetika Joshi for Business Process Outsourcing (BPO) and Analytics coverage.

James R. Slaby, based in Boston, Massachusetts, has joined as Research Director. A 15-year veteran of the high-tech research and infrastructure security industry, Slaby has held senior research analyst positions at Forrester Research and Yankee Group, in addition to management roles with Sonus Networks, Acme Packet, Bay Networks and Motorola. At HfS, his research will focus on the IT security and risk issues that buyers must consider when evaluating sourcing options and service provider partnerships.

Commenting on his appointment, Slaby stated, “Buyers continue to cite IT security and risk issues among their top concerns as they approach sourcing engagements. With the talent on its research team and a huge subscriber base actively engaged at the front lines of this issue, HfS Research is uniquely positioned to help sourcing buyers, providers, and infrastructure vendors to better understand, quantify, and mitigate those risks. I can think of few more important or fascinating challenges than identifying the most effective technical, operational and contractual approaches to this problem set. So I’m thrilled to be joining the HfS Research team, excited by the opportunity it presents to apply my background in security and networking to tackling these crucial issues.”

Reetika Joshi, based in Pune India, also joins the global research team as Principal Analyst, Business Process Outsourcing and Analytics Services. She has spent the last three years working with the sourcing research wing of business research and consulting firm ValueNotes, undertaking numerous research assignments across the outsourcing spectrum, including market studies in niche BPO areas such as offshore analytics, banking, insurance and retail BPO services.

“HfS Research brings a practical, powerful voice and approach to the sourcing industry,” stated Joshi. “I believe that analytics is a driving force of value creation for the industry. The theme is highly relevant; a zeitgeist of the burning issues and opportunities facing the industry today. I am excited to join this firm, which is revolutionizing the way sourcing research is created, distributed and debated.”

Commenting in the new analyst additions, Tony Filippone, HfS Research’s Senior Vice President for Research added, “The industry is facing a critical moment. Clients rely on service providers to maintain security and privacy of their customer data, but struggle to systematically and effectively manage third party relationships. In addition, cost reductions aren’t enough to achieve today’s corporate agenda. Clients need to leverage quantitative insights to improve efficiencies and customer loyalty. Jim and Reetika’s contributions will provide invaluable insight to our clients.”

For more information on HfS Research please see, follow HfS on Twitter @horses4sources or join their LinkedIn group, The BPO and Offshoring Best Practices Forum.

For press interviews and headshots of James R. Slaby and Reetika Joshi, please contact Radha Vij at [email protected].

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About HfS Research

HfS Research ( is the foremost research analyst firm and networking community, focused on helping enterprises make complex decisions with their business process operations, IT outsourcing and shared services strategies. It has the largest audience and regular following in today’s global business and hi-tech services industry.

With 60,000 subscribers, HfS Research provides the most impactful and frequently visited global collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing and shared services dynamics. The organization is distinctive in that it integrates personable social networking with market research and expert advisory services.

The HfS Research mission is to provide a unique environment for collective research, opinion, experience and knowledge across the global outsourcing industry to help enterprises explore new performance thresholds. Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and cloud business services.

Launched in 2007, HfS Research’s acclaimed blog Horses for Sources has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments. The HfS LinkedIn community, The BPO and Offshoring Best Practices Forum, is thriving with over 14,000 industry professionals sharing views and information daily. You can access information about HfS at and on Twitter at

To learn more about HfS Research, please email [email protected].