HfS Unveils 2017 Blueprint Research Agenda

HfS to explore real enterprise experiences in breaking down legacy silos and mindsets inhibiting change, addressing the needs of customers at the heart of business operations.


Boston, London and Bangalore (10th November, 2016) — HfS Research, The Services Research Company™, has announced 45 major industry “Blueprint Reports” for 2017, covering all key aspects of IT services and strategy, business operations and BPO, cognitive automation and the core industry-specific dynamics, namely banking, insurance, energy, utilities, manufacturing, healthcare, life sciences, travel and retail industries.


For 2017, HfS is focused on researching the experiences, dynamics, intentions, challenges and opportunities of thousands of enterprises in their quest to align their operations with the rapidly changing needs of their clients. This will include interviewing 300 of the global 2000 enterprises and several thousand quantitative interviews on a rolling basis through the year with the HfS global community.  HfS subscribers can download the full agenda here.


HfS is not only focusing on the service provider performances within each industry sector, the firms’ analysts are also helping clients take an “outside in” approach to reaching a OneOfficeTM endgame, with a second annual Blueprint report on Design Thinking capabilities and a unique analysis of the deployment and enablement of cognitive virtual agents in the workplace.


According to HfS Chief Analyst and CEO, Phil Fersht, “In a few months, we won’t be talking nearly as much about automation and digital technology as the critical ‘value levers’ for operations—they are fast becoming the fabric of operations for modern enterprises. Instead, we will be talking about OneOffice, where integrated business operations have the digital prowess to enable the enterprise to meet customer demands – as and when those demands occur.  Our 2017 Blueprint Reports address all aspects of achieving the OneOffice endgame.”


Also commenting on the 2017 agenda, HfS Chief Research Officer, Barbra McGann, added, “This is an ambitious research agenda but something that we believe will provide real, unique, and substantial value for the industry in our effort to help enable more collaborative engagements for achieving business outcomes.”


The 2017 HfS Blueprint Agenda*:  Making the Intelligent OneOfficeTM Real


*Subject to change


For more information on HfS Research’s 2017 research agenda, please email us.



About HfS Research


HfS Research is The Services Research Company™—the leading analyst authority and global community for business operations and IT services. The firm helps enterprises validate their global operating models with world-class research and peer networking.


HfS Research coined the term The As-a-Service Economy to illustrate the challenges and opportunities facing enterprises to re-architect their operations and thrive in this era where emerging disruptive competitors are using digital platforms and cognitive computing that can wipe out traditional enterprises overnight. HfS’ OneOfficeTM Paradigm is centered on creating the digital customer experience and an intelligent, single office to enable and support it.  HfS’ vision is about helping clients achieve an integrated support operation has the digital prowess to enable its enterprise to meet customer demand – as and when that demand happens.


With specific practice areas focused on the digitization of business processes and Design Thinking, Intelligent Automation and outsourcing, HfS analysts apply industry knowledge in healthcare, life sciences, retail, manufacturing, energy, utilities, telecommunications and financial services to form a real viewpoint of the future of business operations.


HfS facilitates a thriving and dynamic global community which contributes to its research and stages HfS holds several OneOfficeTM Summits each year, bringing together senior service buyers, advisors, providers and technology suppliers in an intimate forum to develop collective recommendations for the industry and add depth to the firm’s research publications and analyst offerings.


Now in its tenth year of publication, HfS Research’s acclaimed blog Horses for Sources is the most widely read and trusted destination for unfettered collective insight, research and open debate about sourcing industry issues and developments.


HfS was named Analyst Firm of the Year for 2016, alongside Gartner and Forrester, by leading analyst observer InfluencerRelations.


To learn more about HfS Research, please email [email protected].


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Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. Photos of Mr. Phil Fersht are available from HfS Research. 



Thom Erbé
Senior Brand Manager
HfS Research
[email protected]