The business services industry has been overdue for some much-needed changes, and now digital transformation agendas are pushing a pace of change never seen before. The future is here, and...
The travel and hospitality segments have been in flux—deeply impacted by revenue depletion—while the logistics industry has faced surges in demand amid challenging circumstances. Companies in these segments have...
In 2017, The Economist published a story titled, “The world’s most valuable resource is no longer oil, but data.” Since its publication, this assertion is no longer controversial. “Data is...
When the KPIs are simply “lives saved,” there has never been a more significant case for artificial intelligence (AI) to augment the work of data analysts and provide rapid insights. Service...
Business leaders must get ahead of artificial intelligence (AI) and understand how and why their machines make decisions. By doing so, they can both maximize their data strategies’ success and...
This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of global forecast data for 2013.
HfS’ State of Outsourcing 2013 Study, conducted with the support of KPMG covers 1355 major enterprise and supplier industry stakeholders.
IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
The HfS Research Global IT Trends Survey concludes that in the area of IT infrastructure outsourcing, cloud computing is the hottest spending trend for 2013, followed by a desire for more flexible contract terms.
This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of global forecast data.
We examine the IT Services and BPO Market from 2013 to 2017. Our primary method is a supply side model that builds market dimensions by estimating revenues from the most significant service providers in each category.
As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A relationships.