HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Click to read The Five Automation "Have-to-Haves"- You Won't Achieve Your Digital Nirvana Without Them
HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.Published: January 7, 2010
This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.Published: January 7, 2010
Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm’s global delivery capabilities enable it to compete with low-cost offshore-centric providers?Published: January 6, 2010
Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious IT-BPO services competitor. HfS covers its comeback story.Published: January 6, 2010
This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership strategies and the need for technology innovation to drive differentiation.Published: January 5, 2010