Points of View

Points of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.

Points of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing culture

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.

Points of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm’s global delivery capabilities enable it to compete with low-cost offshore-centric providers?

Points of View

Mahindra Satyam – the bleeding has stopped, but can it regain its Tier 1 India provider status?

Mahindra Satyam recently staged its first conference as a new entity, to announce to the industry that its new structure was complete, and it was a serious IT-BPO services competitor. HfS covers its comeback story.

Points of View

Healthcare industry reform will drive significant outsourcing adoption among payors

This report highlights the impact of the healthcare reform on the Payor sector. The reform will drive outsourcing priorities due to low cost leadership strategies and the need for technology innovation to drive differentiation.

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