Points of View

Points of View

Outsourcing negotiations for the real world

HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on outsourcing negotiation issues that will help clients earn a fair deal.

Points of View

CSC stakes its claim to prosper in the new IT services ecosystem

CSC has struck out in a new direction towards a long-term position as a ‘service integrator” and laying out a cloud strategy that goes beyond the usual hype. We analyze their plans for thriving in the new IT services ecosystem.

Points of View

Is Global BPO Insurance Ready to Grow Up?

This report investigates the global insurance BPO market and today’s providers capabilities to empower insurers by integrating and transforming processes, tools, technology, as well as risk strategies.

Points of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable recommendations for improving their BPO innovation agendas.

Points of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.

Points of View

Recruitment process outsourcing: despite its potential, HR executives continue to resist the outsourcing culture

This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.

Points of View

Capgemini differentiates its services on global delivery, but can it compete on price?

Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm’s global delivery capabilities enable it to compete with low-cost offshore-centric providers?

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