Design thinking is re-emerging as a critical transformational activity in 2021 as enterprise leaders move beyond their "fix-and-survive" mode to compete effectively in the "work-from-anywhere" economy Design thinking is an...
Musings from the Virtual Roundtable on Supply Chain Management COVID-19 shined a light on our supply chains and illuminated the cracks that have always existed. The pandemic shock created a...
In 2020, the decades-old corporate mindset of resisting change flipped overnight to one of advocating change just to ensure survival. This worldwide seismic shift has forced enterprises to pursue and...
Customers are asking their insurers, “Where were you when we needed you?” The pandemic has changed everything, but insurance, like banking in 2008, has been painted as the bad guy...
HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on outsourcing negotiation issues that will help clients earn a fair deal.Published: January 10, 2010
CSC has struck out in a new direction towards a long-term position as a ‘service integrator” and laying out a cloud strategy that goes beyond the usual hype. We analyze their plans for thriving in the new IT services ecosystem.Published: January 10, 2010
This report investigates the global insurance BPO market and today’s providers capabilities to empower insurers by integrating and transforming processes, tools, technology, as well as risk strategies.Published: January 9, 2010
This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable recommendations for improving their BPO innovation agendas.Published: January 7, 2010
HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.Published: January 7, 2010
This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.Published: January 7, 2010
Capgemini showcased its expanding European delivery center in Krakow, Poland to industry analysts and advisors. However, does the firm’s global delivery capabilities enable it to compete with low-cost offshore-centric providers?Published: January 6, 2010