Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini Improving customer (or patient) experience is at the heart of healthcare transformation. COVID-19 has further exacerbated the need...
The US health and healthcare construct has barely supported us in normal times— increasing costs, worsening health outcomes, and declining longevity—so imagine the outcomes as climate change’s impacts become even...
The business services industry has been overdue for some much-needed changes, and now digital transformation agendas are pushing a pace of change never seen before. The future is here, and...
The travel and hospitality segments have been in flux—deeply impacted by revenue depletion—while the logistics industry has faced surges in demand amid challenging circumstances. Companies in these segments have...
HfS shares buyer and provider observations about sole source deals along with practical suggestions: while they usually do create value, the single source process is no less painful than a competitive transaction.
HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on outsourcing negotiation issues that will help clients earn a fair deal.
CSC has struck out in a new direction towards a long-term position as a ‘service integrator” and laying out a cloud strategy that goes beyond the usual hype. We analyze their plans for thriving in the new IT services ecosystem.
This report investigates the global insurance BPO market and today’s providers capabilities to empower insurers by integrating and transforming processes, tools, technology, as well as risk strategies.
This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable recommendations for improving their BPO innovation agendas.
HfS reveals clients’ desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment which misses out on gleaning best practices across industries.
This HfS study of 238 HR executives conducted in conjunction with Human Resources Executive Online documents organizational readiness in letting go of recruiting processes and the drivers and inhibitors behind their doing so.