Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 23, 2012 When employing foreign personnel, buyers and service providers need to ensure that foreign personnel who work on-site at buyer locations in the U.S. have the
October 22, 2012 Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the
October 22, 2012 What lies behind locations decisions today? Where in the USA should you consider locating services? What methodology should you use to drive location decisions?
October 22, 2012 Phil Fersht, CEO and founder of HfS Research and author of the services industry's most popular blog Horses for Sources, discusses the dynamic and shifting
October 19, 2012 This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.
October 17, 2012 The last comprehensive system evaluation and overhaul we underwent was spurred by the “Y2K bug.” As we incorporate social business into our platform we can
October 15, 2012 (Too) much has been written about the “consumerization of IT.” We get it. BYOD is here to stay. (Was it ever not?) Enterprise software companies will have
October 10, 2012 We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
October 9, 2012 No one puts on a better user event than Salesforce. Part customer event, part revival meeting, Salesforce brought together 90,000 people in San Francisco last
September 30, 2012 The potential impact of the US presidential election is not only an important and very current question with regards to social and economic matters, but it will
September 27, 2012 For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry
September 21, 2012 Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the
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