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Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

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Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP framework shows them how

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about the innovation process

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

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Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

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Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer research

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

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Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT engagements

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

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Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

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Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

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Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus would support its ongoing ambition to become a

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

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