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Top 10 Report

HfS Blueprint Report: Retail Operations

The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.

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Point of View

Three Lessons from Healthcare for Digital Transformation

The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for

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Point of View

Apple’s IT Outsourcing Strategy

This report summarizes our findings of Apple's IT outsourcing initiatives.

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Point of View

Accenture Makes Significant As-a-Service Play; Merging Operations, Cloud and Infrastructure

The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and

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Point of View

Ceridian Focuses on Total Workforce Support

Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of

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Point of View

How to Repair A Troubled (Outsourcing) Relationship

Slides and replay from our July 24, 2014 webinar.

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Point of View

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services

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Point of View

Putting the Services in SaaS

Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.

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Point of View

Healthcare Convergence: Ways Healthcare Providers Can Thrive in a Brave New World

Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.

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Top 10 Report

Digital Transformation Services: An HfS Blueprint Primer

Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation

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Point of View

The Day Apple’s Enterprise Strategy Came in from the Cold

The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant

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Point of View

How Global Business Services Governance is Ripping Up the Old Outsourcing Rulebook

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the

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