HfS 1-2-3-4 Research Agenda

The HfS 1-2-3-4 Research Agenda serves the real needs of our clients. It aims to deliver impactful knowledge and insights that will help our clients survive and succeed in the VUCA (Volatile, Uncertain, Complex, and Ambiguous) world that we all live in. Find the Blueprint agenda below, or download our full research agenda here


01: Comprehensive OneOffice Coverage


02: Embedded in the Analyst 2.0 Model


03: Forward-looking across Three Horizons


04: 4D View of Business Operations


For the last two years, HfS Research has researched and shared the change and solution ideals of the As-a-Service Economy (see link) as a way to redefine and increase the value of shared services and outsourcing. These Eight Ideals that address talent, process, and digital technology are the way enterprises can continue to achieve value from their business operations, beyond merely keeping costs low and legacy processes functional.


Our 2017 research theme is all about “making it real,” where we explore real experiences (examples) in breaking down legacy silos and mindsets inhibiting change, where enterprises and their partners are placing the needs of their customers at the heart of their operations -- The Digital OneOffice™ (see link).


HfS Blueprints and Emerging Market Guides are research-based reports (see link) on how enterprises can and are partnering As-a-Service to achieve this OneOffice. Blueprints cover established markets and emerging market guides address newer areas for services. The reports cover trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and recommendations for partnering. Here's the publication schedule for these Reports (subject to change):



Q3 2017 Blueprints

Q4 2017 Blueprints

Digital Technology IT Services Masters Aerospace Engineering
  Blockchain Services (Emerging Market Guide)
Insurance As-a-Service Healthcare Payer Operations
OneOffice Retail Services Artificial Intelligence
Payroll-as-a-Service 2017 IoT 
Travel and Hospitality Services Procurement-as-a-Service 2017
  RPA User Experience
  ServiceNow 2017
  Smart Analytics Services
  Successfactors Services 2017
  Supply Chain Services
   Virtual Agents (Emerging Market Guide)

Recently Published Blueprints

Application Development & Management Services Published (Click here)
Application Testing Services Published (click here)
Capital Markets Operations Published (click here)
Design Thinking 2017 Published (click here)
Digital Technology Strategy & Consulting Services Published (click here)
Embedded and Semiconductor Engineering Services 2017 Published (click here)
Energy Operations 2017 Published (click here)
F&A As-a-Service 2017 Published (click here)
IBM Watson Services (Emerging Market Guide) Published (click here)
IT Infrastructure Management & Enterprise Cloud Services Published (click here)
Managed Security Services 2017 Published (click here)
Microsoft Dynamics Services Published (click here)
Predictive Capabilities in HCM Systems (Emerging Market Guide)
Published (click here)
RPA Providers (Blueprint Snapshot)
Published (click here)
Salesforce Services Published (click here)
Smart Manufacturing/Industry 4.0 (Emerging Market Guide)
Published (click here)
Utility Operations 2017
Published (click here)