HFS Research Agenda

Our research theme for 2019 is “Exploring the Next Frontier Beyond OneOffice"

 

The “Digital OneOffice” promises to create a boundary-less enterprise where there is only one office that matters—one that caters to the customer. But what’s beyond the OneOffice? HFS believes that as organizational silos converge, ecosystems will start to develop and a “Hyper-Connected Enterprise” will emerge.

 

 

Exhibit 1: HFS Digital OneOffice™ Framework

 

 

Source: HFS Research

 

 

The breath-taking advancements in technology are pushing the boundaries of enterprise value creation. The journey started with the rise of Shared Services and Outsourcing (SSO), evolved into Global Business Services (GBS) driven by End-to-End (E2E) Processes, and is now starting to culminate with the advent of what HFS calls the “Digital OneOffice.” Organizational silos around front-, middle-, and back-office are starting to collapse to create a boundary-less organization where there is only one office that matters – and that is the office that caters to the customer.

 

The value proposition, the change agents, the underlying talent requirements and the role of third-parties has evolved significantly over the years. This journey to the one office has taken more than 20 years and continues to evolve. However, the triple-A trifecta of automation, artificial intelligence, and smart analytics is helping organizations reach their one office goals at a much faster pace.

 

The HFS 2019 Research Agenda details the coming year’s research coverage and services in detail, all of which revolve around the new theme: “Exploring the Next Frontier Beyond OneOffice.” Not content to rest on laurels, HFS now asks: What’s beyond the OneOffice? HFS believes that as organizational silos converge, ecosystems will start to develop and a “Hyper-Connected Enterprise.” 

 

 

Exhibit 2: Beyond OneOffice

 

 

 

Source: HFS Research

 

 

 

Download the 2019 Agenda