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No-deal Brexit will Paralyze Data Initiatives for Multi-nationals

Feb 05, 2019

With no-deal Brexit increasing in likelihood, we examine the potential data crisis that a lack of GDPR compliance could bring

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HFS Top 10 Front Office Customer Engagement Operations Services 2019

Jan 31, 2019

HFS' Top Ten assessment of the leading 25 customer engagement operations services providers.

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OneOffice Vendor Assessment: Concentrix 2019

Jan 31, 2019

An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.

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OneOffice Vendor Assessment: Teleperformance 2019

Jan 30, 2019

An enterprise-focused analysis of Teleperformance that highlights it’s business strategy, financials, contracts, clients, and strengths and weaknesses.

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Infographic: Analytics Leaders vs. Laggards

Jan 30, 2019

Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.

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Infographic: Enterprise Analytics Challenges

Jan 28, 2019

HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset.

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HFS Top 10 High-Tech Service Providers 2019

Jan 24, 2019

This report analyzes and rates 13 service providers serving the High-Tech industry across innovation, execution, and voice of the customer criteria.

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Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

Jan 23, 2019

With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.

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ITMS and BPO Contract Analysis Q3 2018

Jan 21, 2019

This report analyses publicly announced ITMS and BPO contracts in Q3 2018 by region, service types, key verticals, main vendors and digital services.

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