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BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

Aug 09, 2019

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the game

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Enterprise leaders must find providers actively investing in innovation across the ecosystem

Aug 09, 2019

Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.

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Disruption picks up pace in financial services—drive innovation or risk irrelevance

Aug 06, 2019

The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.

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HFS Top 10 Digital Front Office: CX Design, Sales, and Marketing

Aug 01, 2019

This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer criteria.

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Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Jul 30, 2019

Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.

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Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

Jul 30, 2019

We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation

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Manufacturers must push their providers to focus more on sustainability

Jul 29, 2019

In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.

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Service providers shouldn’t put all their eggs in the BFS basket

Jul 29, 2019

Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.

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MANUFACTURERS NEED INTEGRATED AUTOMATION SYSTEMS TO ENABLE MASS PERSONALIZATION

Jul 29, 2019

This PoV outlines the structure of an integrated and intelligent automation system for manufacturers to cater to the mass personalization requirements of digital businesses

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