Elena Christopher

Research Leader

Elena Christopher is a Research Leader at HFS. Elena leads HFS' coverage of banking and financial services (BFS) informed by more than two decades of collaboration and advisory work with financial services firms across banking, capital markets, and regulatory compliance. Her industry alignment is complemented by her emerging technology coverage of Triple-A Trifecta change agents—AI, automation, and smart analytics. Elena helps HFS maintain its position as the strongest impact thought leader for business operations and IT services research.

Elena brings more than 25 years of IT and business process services expertise to HFS, having served as either an advisor or vendor partner for major clients in industries such as financial services, high-tech, communications, retail, automotive and energy. She most recently led Strategy & Portfolio for Conduent's (formerly Xerox Services) Commercial business. Her previous roles include Managing Director, Research, Risk & Compliance at DTI where she built and ran their risk and compliance outsourcing practice; Vice President, Financial Services at Mobius Knowledge Services where she launched their Reference Data practice; Vice President, Research & Analytics at OfficeTiger/RR Donnelley, where she built one of the first successful offshore Knowledge Process Outsourcing (KPO) practices; and Global Research Director, Gartner, where she provided research and advisory services to consumers and purveyors of IT and business process services.

Elena holds a Bachelor of Arts degree in Sociology and Anthropology (cum laude) from Lewis and Clark College. She resides outside Washington, DC with her husband and two children. She is an avid runner, delights in cooking friends tasty food and traveling off the beaten path with her family.

Content By Elena Christopher

Data Viewpoint

Localization of service delivery takes center stage for BFS firms

BFS firms are leading the charge for onshore delivery as localization becomes the new normal for strategic initiatives.

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Highlight Report

Ashling goes deep on industry focus and UiPath with its Machina acquisition

Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina

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Point of View

Unraveling the current innovation wave and the power of technology

Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.

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Market Analysis

HFS OneOffice Pulse: The post-pandemic reality check for the Banking and Financial Services industry

A BFS view of our juicy OneOffice Pulse study - the post-pandemic outlook is cloudy with a 100% chance of emerging tech investment.

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Top 10 Report

Banking and Financial Services – The Best of the Best Service Providers 2021

Analysis of the best service providers for BFS firms across execution, innovation, OneOffice, and voice of the customer criteria.

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Market Analysis

Banking and Financial Services Formidable Challengers 2021

Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.

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Top 10 Report

Snapshot: RPA Software Products 2021

We assess 17 RPA providers on execution, innovation, OneOffice alignment, and voice of the customer—and reveal the top 10.

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Point of View

Stop the prop! It’s time to stop propping up legacy and calling it transformation

So—enough with the BS, let’s stop the prop! It’s time to stop hiding behind the short-term value of propping up legacy with RPA or any singular technology

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