Elena Christopher

Research Leader

Elena Christopher is a Research Leader at HFS. Elena leads HFS' coverage of banking and financial services (BFS) informed by more than two decades of collaboration and advisory work with financial services firms across banking, capital markets, and regulatory compliance. Her industry alignment is complemented by her emerging technology coverage of Triple-A Trifecta change agents—AI, automation, and smart analytics. Elena helps HFS maintain its position as the strongest impact thought leader for business operations and IT services research.

Elena brings more than 25 years of IT and business process services expertise to HFS, having served as either an advisor or vendor partner for major clients in industries such as financial services, high-tech, communications, retail, automotive and energy. She most recently led Strategy & Portfolio for Conduent's (formerly Xerox Services) Commercial business. Her previous roles include Managing Director, Research, Risk & Compliance at DTI where she built and ran their risk and compliance outsourcing practice; Vice President, Financial Services at Mobius Knowledge Services where she launched their Reference Data practice; Vice President, Research & Analytics at OfficeTiger/RR Donnelley, where she built one of the first successful offshore Knowledge Process Outsourcing (KPO) practices; and Global Research Director, Gartner, where she provided research and advisory services to consumers and purveyors of IT and business process services.

Elena holds a Bachelor of Arts degree in Sociology and Anthropology (cum laude) from Lewis and Clark College. She resides outside Washington, DC with her husband and two children. She is an avid runner, delights in cooking friends tasty food and traveling off the beaten path with her family.

Content By Elena Christopher

Highlight Report

HFS Highlight: IBM’s seemingly innocuous acquisition of cloud payments fintech, Expertus Technologies,

Ever a core cog in the global core banking and payments ecosystem, IBM announced its acquisition of Expertus Technologies, a Montreal-based fintech and existing

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Data Viewpoint

HFS Data Viewpoint: As enterprises strive for the OneOffice, the Triple-A Trifecta is paving the way

Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -

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Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients and of

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Highlight Report

HFS Highlight: Capgemini pivots for some pandemic-fueled transformation pie, but it’s not quite baked.

HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime

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Highlight Report

HFS Highlight: The Infosys pandemic pivot – how they transformed from media obsession to the safe pair

HFS shares its key take aways from Infosys’ September 2020 Virtual Analyst and Advisors Event

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Highlight Report

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

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Highlight Report

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.

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Market Analysis

The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers

This report spotlights six of the leading pure play firms specializing in RPA services

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